Refund policy

Return & Refund Policy for Personalized Photo Magnets

Thank you for choosing our custom photo magnets. Each magnet is crafted uniquely based on the photos you provide. To ensure transparency and customer satisfaction, please review our return and refund policy below:

1. Non-Returnable Items

Due to the personalized nature of our products, we cannot accept returns or offer refunds for custom photo magnets unless they arrive damaged or defective.

2. Damaged or Defective Items

If your order arrives damaged or with defects:

Notification Period: Please contact us within 5 days of receiving your order.

Required Information: Provide your order number and clear photos showing the issue.

Resolution: Upon verification, we will offer a replacement or a full refund at no additional cost to you.

3. Return Conditions

For approved returns:

Packaging: Items must be returned in their original packaging and unused condition.

Alterations: Products that have been altered or modified are not eligible for return.

4. Shipping Costs

Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

Reimbursement: If the return is due to our error, we will cover the return shipping costs.

5. Refund Processing:

Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Timeline: Approved refunds will be processed within 3-5 business days to your original payment method.

6. Contact Us

For any questions or to initiate a return, please contact us at memorypressstudio@gmail.com or 480-738-6254.